Adjamian Affiliated

The Halifax/Bank of Scotland (HBOS) Group, just honored by widely-read financial publication The Banker as "U.K. Bank of the Year", has dramatically upgraded its ability to serve global customers with an Internet-based enterprise paperless office solution from Laserfiche.

Bank of Scotland International, which is part of the HBOS Group, shares nearly one million customer documents with remote offices on the Isle of Man and Jersey, separated by 500 miles. With a few keystrokes, 225 employees on the islands can instantly access customer information, eliminating the old system of faxing queries between the islands.

Customers on six continents rely on the Bank of Scotland International for a wide variety of financial services, including wealth protection, estate planning, international movement of funds and access to investment opportunities.

Given the level of customer enquiries received daily, and the number of new accounts, Laserfiche was needed to help reduce workers' reliance on paper and handle customer service faster and more efficiently. "As we explored various document imaging systems, we knew our choice had to be cost-effective," says Ranald Caldwell, Bank of Scotland International's Director and Head of Operations. "Laserfiche will reduce our processing costs, improve disaster recovery and clearly enhance customer service. We forecast a full project payback within two years."