Adjamian Affiliated

The National Association of REALTORS® public awareness campaign promotes its members as the leading advocates for real estate who make the real estate transaction easier and more efficient for consumers. To that end, the Mainstreet Organization of REALTORS® (MORe) in Downers Grove, IL, has made superior customer service their vision, which they have realized through the implementation of Laserfiche, an advanced digital document management system.

"Having a vision and realizing it is a great feeling," says Pam Krieter, CEO for MORe. The organization, which is the fifth largest REALTOR® association in the nation, relocated their offices to accommodate their fast growth. They changed their name from REALTOR® Association of West/South Suburban Chicagoland to emphasize the continued growth outside the West/South Suburban area. Their next step was to find a solution to help them manage the volumes of paperwork they were generating.

"We had been pushing forward and growing in our new location and realized that we were outgrowing ourselves again," said Margery Shinners, Deputy CEO. "We had only been in our new space for three years and the thought of needing an offsite storage company was a real cost concern." Shinners said that they determined that they needed a system to help them manage the daily volume of documents and paperwork that was generated to serve their 14,000 members but realized their budget limitations. "Laserfiche was implemented on time and under budget," said Shinners.

"We began to see the benefits of this investment almost immediately," said Krieter. "We have addressed our space concern and our staff now have the ability to respond to our member requests in a matter of seconds." Director of Membership, Christi Hernandez says, "What took us 10 minutes on average, now only takes three clicks."

The next step will be to work with MORe to integrate Laserfiche enterprise-wide so that human resources, legal, accounting, and education are all onboard.

"Once we understood that Laserfiche offered so much more intelligence than imaging and that it linked to our association management software, Rapattoni, we knew we had made the right decision," said Krieter.

For nearly a century, Mainstreet Organization of Realtors® (MORe) has been dedicated to anticipating and serving the needs of REALTORS®, Affiliates, and Licensed Appraisers in South & West Suburban Chicagoland. Through steady growth, MORe has become the second largest REALTOR® member organization in Illinois and the fifth largest in the nation. Over 14,000 members have entrusted their professional development to the advanced resources and expertise MORe provides. Believing in leadership through member-driven programming and empowering services, MORe strives to become more accessible by offering trusted and timely communication tools to ensure members' continued success.